VoIP systems have long been touted as the future of enterprise communications. VoIP, or Voice over Internet Protocol, is an umbrella term that encompasses a wide range of technologies and providers.
Many businesses have embraced hosted VoIP systems to improve internal communications and support remote workers. In fact, many employees have used these services to keep in touch with co-workers during the COVID-19 pandemic.
What are VoIP services?
VoIP services are digital phone systems that transmit calls via your local network and the Internet instead of through dedicated lines. For example, if you’re operating a call center and have dozens of employees on the phone at once, you can save money by using one VoIP system rather than purchasing individual phone lines for each employee. VoIP also makes it easy to add new users as your business grows.
VoIP services typically mimic standard telephone service, but they offer additional features such as call forwarding, voicemail to email, conference calling and more. Some also offer integration with customer relationship management (CRM) tools so your employees can access relevant customer data as they’re speaking with them.
The rapid growth of voice over Internet protocol (VoIP) technology has changed the way people communicate in business. Since VoIP transmits phone conversations using Internet Protocols, it offers a number of features and benefits not available with traditional telephone systems.
VoIP offers many long-distance calling options at a fraction of the cost of standard phone lines. Some providers offer unlimited calling plans for fixed monthly fees, while others charge only for minutes used. VoIP also can be a lower-cost option for international calls.
VoIP packages often include voicemail, call waiting, caller ID and other features you’d expect from any telephone system. Many also allow users to place and receive calls from mobile devices by installing a software application on those devices.
VoIP systems typically can be managed from any Internet connection in the world, which makes them attractive to companies with multiple locations or employees who work from home or travel frequently.
However, choosing the right VoIP systems for businesses can be daunting. There are so many options available that it’s difficult to know where to start.
The first step is evaluating your company’s needs so you can narrow the field to a handful of providers that best meet your needs. Here are some questions to ask:
How many total users will need phone service? Will this number increase or decrease over time?
How many of those users will be on-site versus remote?
How many simultaneous calls do you need to support? Review call records if you’re not sure.